Terms of Service

Legal Entity: Star Digital ("Star Digital," "we," "us," "our")
Contact: hr@stardigital.solutions • 8735 DUNWOODY PLACE #7717, ATLANTA, GA, 30350, USA

These Terms of Service ("Terms") govern your purchase and use of Star Digital's products and services, including AI Voice Agents (inbound/outbound), Chatbot Agents, SEO, Marketing Agents, Lead Generation, and Custom Automations (collectively, the "Services"). By paying for, accessing, or using any Service, the customer listed at checkout or on an order form ("Customer," "you") agrees to these Terms.

• Service Types. Inbound Voice Agent, Outbound Voice Agent, Chatbot Agent, SEO, Marketing Agent, Lead Generation, Custom Automations.
• Documentation. Any plan page, proposal, pricing schedule, or intake form you complete (an "Order") is incorporated by reference and defines your Service configuration and "as-described" functionality.
• Third-Party Platforms. Services may connect to third-party tools (e.g., Stripe, Calendly, Twilio, Retell AI, Relevance AI, Telnyx, HubSpot, Shopify, Google). Your use of those tools is subject to their terms. Usage fees (telephony, TTS/ASR, API calls, ad spend, etc.) are pass-through on your own accounts unless expressly stated.

• Upfront Payment Required. Work starts only after Star Digital receives full payment for setup/training fees via Stripe (including BNPL options such as Klarna/Afterpay). BNPL is between you and the provider; Star Digital must receive funds in full before commencement.
• Support Subscription. First month of tech support is included. After that, optional $199/month support is month-to-month, billed via Stripe, and can be canceled anytime to end the next billing cycle. No refunds for partial months.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes and government charges.
• Chargebacks. You agree not to file chargebacks except where permitted under Section 6 (Refunds). Initiating an unsupported chargeback is a material breach; we may suspend Services and contest the chargeback.

• Discovery Call Required. A short discovery call is required for Star Digital to render Services. You must also complete our intake form and provide requested assets (brand guidelines, flows, credentials, API keys, allowed call windows, compliance rules, etc.).
• 21-Day Build Window. All automation/agent builds have a maximum build window of 21 days from the later of (a) successful payment receipt and (b) receipt of all required inputs (discovery call completed and intake/credentials provided).
• Delays. If you delay required inputs, feedback, or approvals, the build window pauses until you provide them.
• Acceptance & Go-Live. A Service is "as-described" if it materially conforms to the Order and agreed call/chat flows. Acceptance occurs on the earliest of: (i) go-live in production, (ii) your first productive use, or (iii) 3 business days after delivery without a written defect notice.

• Lawful Use. Comply with TCPA, CAN-SPAM, Do Not Call rules, state call recording laws, privacy/data laws, and carrier policies. Provide only consented contact lists and maintain opt-out processes.
• Recordings & Monitoring. You are responsible for providing required notices/consents and honoring opt-out requests.
• Content & Data. You are responsible for the accuracy and legality of all content you supply.
• Access & Credentials. Provide timely access via secure methods; do not email plain-text secrets.

• Availability. Services rely on third-party APIs, networks, and carriers. No guaranteed uptime unless stated in an Order.
• Support Scope. First month included; afterward $199/mo for tweaks and minor integration fixes. Larger requests may be quoted.
• Changes. We may push non-breaking improvements; material changes require your consent.

• No Refunds / No Chargebacks—Limited Exception. Refunds only if the product built does not work as described and you notify us within 5 business days of delivery/go-live with a clear defect description.
• Remedy & Processing. If validated, we will issue a refund. Allow up to 7 business days for processing.
• No Refunds If: the product works as described; or the 21-day build period has not been exceeded; or issues stem from third-party downtime or your content/data/access.

• Your Materials. You retain your content; you grant us a license to use it to perform the Services.
• Star Digital Materials. We retain ownership of our tools, prompts, automations, and know-how.
• Deliverables. Upon full payment, you receive a non-exclusive, non-transferable license for internal use.
• Feedback. We may use suggestions to improve Services.

• Security. Commercially reasonable safeguards; no system is 100% secure.
• Payment Data. Processed by Stripe; we do not store full card details.
• Data Processing. Governed by our Privacy Notice and any DPA.

• AI Output. Review critical communications; ensure compliant use.
• No Professional Advice. Not legal, financial, or compliance advice.
• Third-Party Dependencies. Not liable for outages/changes/costs of third parties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES… TOTAL LIABILITY IS CAPPED AT AMOUNTS PAID BY YOU TO STAR DIGITAL IN THE PRECEDING THREE (3) MONTHS.

You will defend, indemnify, and hold harmless Star Digital for claims arising from your content, unlawful use, compliance violations, or infringement.

• Term begins at purchase; continues while you use the Services.
• We may suspend for non-payment, abuse, or legal risk.
• Either party may terminate for uncured material breach after 10 days' notice.
• Survival: payment, IP, confidentiality, disclaimers, limits, indemnities.

Unless you opt out in writing, we may use your name/logo as a customer reference.

Each party will protect the other's non-public information with reasonable care.

• Governing Law: Georgia.
• Venue: Fulton County, Georgia courts. You waive class actions.
• Notices: Sent to the contacts above; deemed given when received.
• Assignment: You may not assign without consent; we may assign to an affiliate or upon merger/sale.
• Entire Agreement; Updates: These Terms + Order; we may update prospectively with notice.
• Severability; Waiver: If any provision is unenforceable, the rest remains; failure to enforce isn't a waiver.

• Outbound Voice: consent/DNC compliance; quiet hours/time zones set by you.
• Inbound Voice: escalation-paths approved before go-live.
• Chatbot: define intents and human handoff; review sensitive cases.
• SEO/Marketing: you approve campaigns; ad spend is yours; results vary.
• Lead Gen: you approve forms/disclosures; sales outcomes are yours.
• Custom Automations: we document triggers/actions; you provide test access.